Flawed Trend Micro antivirus update cripples PCs

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TeMerc
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Flawed Trend Micro antivirus update cripples PCs

Postby TeMerc » Mon Sep 08, 2008 7:34 pm

By Gregg Keizer

September 8, 2008 (Computerworld) Antivirus updates issued by Trend Micro Inc. on Friday crippled Windows XP and Vista PCs when they mistook several critical system files for malware, and blocked access to those files.

Some users have yet to regain control of their PCs, according to e-mail sent to Computerworld.

Two signature updates that Trend Micro released Friday for its most popular consumer security software incorrectly identified up to eight different Windows files as Trojans, then quarantined those files, thinking they were dangerous. The updates were issued to users running Trend Micro's AntiVirus plus AntiSpyware 2008, Internet Security 2008 and Internet Security Pro 2008.

In some cases, quarantining the files prevented the PC from booting.

nwz Continued @ Computer World
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Re: Flawed Trend Micro antivirus update cripples PCs

Postby Mindblower » Wed Sep 10, 2008 8:00 am

Well, I'm glad I dumped their product two years ago. Hate to admit I enjoyed some of the Suite features (including how to access them), but it's not the first time they published FALSE positives. Find it strange that they do not SCREEN prior to issuing, since they would surely catch these problems. Makes one wonder if other companies also do any SCREENING, Mindblower!
A converted Windows 8 user (using third party programs to ease the transition)


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