Published: November 11, 2008, 3:34 PM EST
TechspotA recent update for AVG 7.5 and up (free and paid editions) is causing havoc with some users, who are following the antivirus program’s recommendation to delete a critical system file after being wrongly identified as a Trojan. The file in question is “user32.dll” and its absence will cause a system to either stop booting or go into an endless reboot loop.
AVG says it has fixed the current user32.dll problem and apologized for the mishap on its forums. It also offers help on correcting the problem for those who have already deleted the file, suggesting they try rebooting in safe mode and use the AVG Virus Vault to restore the missing file, or use the Windows XP CD to repair this issue.
This is not the first embarrassing setback AVG has suffered this year. Back in July, the company had to reconfigure its LinkScanner tool after various websites complained about the loads of fake traffic and increased bandwidth costs as a result of the tool’s proactive scanning for malware.
AVG ForumsThe system can be restored by following the steps in one of the
comments on forum (using safe mode or recovery console and copying
c:\windows\system32\dllcache\user32.dll into the right location)
If you need to restore deleted files from AVG Virus Vault you can do
it this way:
- Open AVG user interface.
- Choose "Virus Vault" option from the "History" menu.
- Locate the file that was incorrectly removed and select it (one
- Click on the "Restore" button.