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ATTN:!! Only users pre-approved by TeMerc may offer help and assistance in malware removal. Any and all unauthorized posts will be removed without notice. Please read this thread for proper HijackThis! installation.



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Author Message
 Post subject: Start up errors with CA Anti-Virus
PostPosted: Wed Mar 24, 2010 5:02 pm 
Offline

Joined: Tue Mar 23, 2010 10:30 am
Posts: 5
This is my first post to this forum so please accept my apologies if I am doing anything inappropriate. Thank you for your attention to this matter.

I was referred here by Spud of the CA Anti-Virus support team.

I have been seeing the following message from CA Anti-Virus when I start my computer:

Virus: WIN32/Clspring!generic
Detected and deleted by CA Realtime

Filename: !update-4495[1].0000
Location: C:\Documents and Settings\JoeJadick\Local
Settings\Temporary Internet Files\Content.IE5\AT5JOZJE\

Type: File
Status: Deleted

Also, I see this error shortly after the first message:

"CA Anti-Virus Realtime Message Service has encountered a
problem and needs to close”. We are sorry for the inconvenience.

Error signature:

SzAppName: vetmsg.exe szAppVer: 10.0.0.230
SzModName: vete_tmp.dll szModVer: 35.1.0.0
Offset: 000d9d90

Here are the contents of the HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 4:35:38 PM, on 3/24/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
C:\WINDOWS\system32\lxdxcoms.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe
C:\Program Files\CA\CA Internet Security Suite\casc.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxMsdMon.exe
C:\Program Files\?ystem\arpa.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Webshots\webshots.scr
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/m ... earch.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.earthlink.net/AL/Search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink.net/partner/more/m ... earch.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://qxbwrf.t.muxa.cc/s.php?aid=33 (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://qxbwrf.t.muxa.cc/h.php?aid=33 (obfuscated)
O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O3 - Toolbar: Foxit Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [avserve2.exe] C:\WINDOWS\avserve2.exe
O4 - HKLM\..\Run: [lxdxmon.exe] "C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe"
O4 - HKLM\..\Run: [lxdxamon] "C:\Program Files\Lexmark 3600-4600 Series\lxdxamon.exe"
O4 - HKLM\..\Run: [cctray] C:\Program Files\CA\CA Internet Security Suite\casc.exe
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKCU\..\Run: [Ncao] "C:\WINDOWS\SEMBLY~1\chkdsk.exe" -vt ndrv
O4 - HKCU\..\Run: [Amats] C:\WINDOWS\SYSTEM32\F?nts\javaw.exe
O4 - HKCU\..\Run: [Tampmlo] C:\WINDOWS\?dobe\attrib.exe
O4 - HKCU\..\Run: [Isis] "C:\Documents and Settings\JoeJadick\My Documents\??sks\winlogon.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Bzulj] "C:\Program Files\?ystem\arpa.exe"
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Webshots Photo Search - res://C:\Program Files\Webshots\WSToolbar4IE.dll/MENUSEARCH.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: PFW - C:\WINDOWS\SYSTEM32\UmxWnp.Dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: CA Common Scheduler Service (ccSchedulerSVC) - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: lxdxCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdxserv.exe
O23 - Service: lxdx_device - - C:\WINDOWS\system32\lxdxcoms.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe



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 Post subject: Re: Start up errors with CA Anti-Virus
PostPosted: Thu Mar 25, 2010 12:36 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Jan 28, 2005 5:16 pm
Posts: 15988
Location: PHX, AZ
OK, thanks.

Lets run ComboFix from link below:
http://www.bleepingcomputer.com/combofi ... e-combofix

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

_________________
Image



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 Post subject: Re: Start up errors with CA Anti-Virus
PostPosted: Fri Mar 26, 2010 12:14 am 
Offline

Joined: Tue Mar 23, 2010 10:30 am
Posts: 5
The ComboFix log is below. However, when I ran it I had not successfully disabled CA Anti-Virus.

I right-clicked the System Tray icon and thought I had disabled it but ComboFix detected it as running. I could not abort ComboFix nor disable CA Anti-Virus so ComboFix ran to completion in this state.

Also, the ComboFix instructions showed how to disable several anti-virus tools but not CA.

Hopefully, this is a valid report. I'm going to reboot the system after sending this and see if the errors still appear.



ComboFix-quarantined-files.txt 2010-03-26 06:58


ComboFix 10-03-25.06 - JoeJadick 03/25/2010 23:29:21.1.1 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.192 [GMT -7:00]
Running from: c:\documents and settings\JoeJadick\Desktop\ComboFix.exe
AV: CA Anti-Virus *On-access scanning enabled* (Updated) {17CFD1EA-56CF-40B5-A06B-BD3A27397C93}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\asembl~1
c:\program files\Common Files\asks~1
c:\program files\Common Files\icroso~1.net
c:\program files\Common Files\pppatc~1
c:\program files\Common Files\ymante~1
c:\program files\ecurit~1
c:\program files\fnts~1
c:\program files\ystem~1
c:\program files\ystem~1\arpa.exe
c:\temp\iee
c:\windows\dobe~1
c:\windows\sembly~1
c:\windows\sembly~1\??sembly\ctxad-555.0000
c:\windows\sembly~1\??sembly\ctxad-555.0001
c:\windows\sembly~1\??sembly\ctxad-555.0002
c:\windows\sembly~1\??sembly\ctxad-555.0003
c:\windows\sembly~1\??sembly\ctxad-555.0004
c:\windows\sembly~1\??sembly\ctxad-582.0001
c:\windows\sembly~1\??sembly\ctxad-582.0002
c:\windows\sembly~1\??sembly\ctxad-582.0003
c:\windows\sembly~1\??sembly\ctxad-582.0004
c:\windows\sembly~1\??sembly\ctxad-582.0005
c:\windows\sembly~1\??sembly\ctxad-582.0006
c:\windows\sembly~1\??sembly\dohinst-103.0000
c:\windows\system32\bszip.dll
c:\windows\system32\config\systemprofile\oashdihasidhasuidhiasdhiashdiuasdhasd
c:\windows\system32\fnts~1
c:\windows\system32\mcroso~1.net
c:\windows\system32\o02PrEz
c:\windows\system32\scurit~1
c:\windows\system32\stem32~1
c:\windows\system32\ymante~1

.
((((((((((((((((((((((((( Files Created from 2010-02-26 to 2010-03-26 )))))))))))))))))))))))))))))))
.

2010-03-11 01:56 . 2009-10-23 15:28 3558912 ------w- c:\windows\system32\dllcache\moviemk.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-20 22:09 . 2010-03-20 22:08 4524616 ----a-w- c:\documents and settings\All Users\Application Data\TaxCut\2009\Update\OR38013901xupd.exe
2010-03-20 22:08 . 2010-03-20 22:06 21195208 ----a-w- c:\documents and settings\All Users\Application Data\TaxCut\2009\Update\US65016901xupd.exe
2010-03-03 20:55 . 2010-03-03 20:53 19486488 ----a-w- c:\documents and settings\All Users\Application Data\TaxCut\2009\Update\US64016501xupd.exe
2010-02-21 02:49 . 2010-02-21 02:48 3211320 ----a-w- c:\documents and settings\All Users\Application Data\TaxCut\2009\Downloads\HRBlockOR.exe
2010-02-20 19:17 . 2010-02-20 19:15 18205544 ----a-w- c:\documents and settings\All Users\Application Data\TaxCut\2009\Update\US30026401xupd.exe
2010-02-20 19:11 . 2008-03-16 20:54 -------- d-----w- c:\documents and settings\JoeJadick\Application Data\TaxCut
2010-02-20 19:10 . 2010-02-20 19:09 -------- d-----w- c:\program files\HRBlock2009
2010-02-20 19:08 . 2008-03-16 20:47 -------- d-----w- c:\documents and settings\All Users\Application Data\TaxCut
2010-01-22 07:56 . 2010-01-29 02:51 52224 ----a-w- c:\documents and settings\JoeJadick\Application Data\Mozilla\Firefox\Profiles\zm9xyyok.default\extensions\{e8e17094-a7b6-4625-9987-5c35682893ca}\components\FFExternalAlert.dll
2010-01-22 07:56 . 2010-01-29 02:51 101376 ----a-w- c:\documents and settings\JoeJadick\Application Data\Mozilla\Firefox\Profiles\zm9xyyok.default\extensions\{e8e17094-a7b6-4625-9987-5c35682893ca}\components\RadioWMPCore.dll
2009-12-31 16:50 . 2002-08-29 11:00 353792 ----a-w- c:\windows\system32\drivers\srv.sys
2009-12-28 07:13 . 2002-08-29 11:00 62976 ----a-w- c:\windows\system32\drivers\cdrom.sys
2009-01-17 05:11 . 2009-01-17 05:08 7518240 ----a-w- c:\program files\Firefox Setup 3.0.5.exe
2007-06-24 16:01 . 2007-06-24 16:01 283648 ----a-w- c:\program files\FLV PlayerRCSetup.exe
1994-05-24 05:40 . 1994-05-24 05:40 492909 ----a-w- c:\program files\PDH2JD.EXE
1994-05-24 03:59 . 1994-05-24 03:59 16384 ----a-w- c:\program files\DSREG.HLP
1994-05-22 07:37 . 1994-05-22 07:37 257 ----a-w- c:\program files\READ1ST.TXT
1994-05-22 07:35 . 1994-05-22 07:35 1664 ----a-w- c:\program files\PROBLEMS.WRI
1994-05-22 07:34 . 1994-05-22 07:34 2560 ----a-w- c:\program files\ORDERFRM.WRI
1994-05-22 07:32 . 1994-05-22 07:32 5504 ----a-w- c:\program files\LICENSE.WRI
1994-05-20 06:05 . 1994-05-20 06:05 2644 ----a-w- c:\program files\OUCH.WAV
1994-05-20 06:00 . 1994-05-20 06:00 6672 ----a-w- c:\program files\DEADDOG.WAV
1994-05-20 05:21 . 1994-05-20 05:21 2912 ----a-w- c:\program files\GUN3.WAV
1994-05-19 04:27 . 1994-05-19 04:27 108760 ----a-w- c:\program files\PDH2JD.HLP
1994-05-18 03:30 . 1994-05-18 03:30 11094 ----a-w- c:\program files\DEADDOGA.WAV
1994-05-18 03:28 . 1994-05-18 03:28 5652 ----a-w- c:\program files\GUN5.WAV
1994-05-18 03:21 . 1994-05-18 03:21 7566 ----a-w- c:\program files\DEADDOGC.WAV
1994-05-18 03:08 . 1994-05-18 03:08 14170 ----a-w- c:\program files\DEADDOGB.WAV
1994-05-17 05:27 . 1994-05-17 05:27 14504 ----a-w- c:\program files\GUN2.WAV
1994-05-08 01:04 . 1994-05-08 01:04 9142 ----a-w- c:\program files\RELOAD.WAV
1994-04-20 03:59 . 1994-04-20 03:59 1072 ----a-w- c:\program files\CLICK.WAV
1993-09-05 08:01 . 1993-09-05 08:01 11924 ----a-w- c:\program files\GUN1.WAV
1993-07-16 22:28 . 1993-07-16 22:28 64432 ----a-w- c:\program files\THREED.VBX
1993-07-10 04:42 . 1993-07-10 04:42 3648 ----a-w- c:\program files\DOG4.WAV
1993-07-10 04:42 . 1993-07-10 04:42 9104 ----a-w- c:\program files\DOG3.WAV
1993-07-10 04:42 . 1993-07-10 04:42 8790 ----a-w- c:\program files\DOG2.WAV
1993-07-10 04:42 . 1993-07-10 04:42 2092 ----a-w- c:\program files\DOG1.WAV
1993-07-10 01:21 . 1993-07-10 01:21 19500 ----a-w- c:\program files\HEREDOG.WAV
1993-04-28 07:00 . 1993-04-28 07:00 30112 ----a-w- c:\program files\MCI.VBX
1993-04-28 07:00 . 1993-04-28 07:00 18688 ----a-w- c:\program files\CMDIALOG.VBX
2005-08-02 23:46 . 2007-07-08 03:20 187904 --sha-r- c:\windows\Sm9lSmFkaWNr\asappsrv.dll
2005-08-02 23:58 . 2007-07-08 03:20 293888 --sha-r- c:\windows\Sm9lSmFkaWNr\command.exe
2005-07-29 23:24 . 2007-07-08 03:20 472 --sha-r- c:\windows\Sm9lSmFkaWNr\mA65mAI4uqhO.vbs
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{201f27d4-3704-41d6-89c1-aa35e39143ed}]
2008-11-18 20:58 333192 ----a-w- c:\program files\AskBarDis\bar\bin\askBar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{3041d03e-fd4b-44e0-b742-2d9b88305f98}"= "c:\program files\AskBarDis\bar\bin\askBar.dll" [2008-11-18 333192]

[HKEY_CLASSES_ROOT\clsid\{3041d03e-fd4b-44e0-b742-2d9b88305f98}]
[HKEY_CLASSES_ROOT\TypeLib\{4b1c1e16-6b34-430e-b074-5928eca4c150}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{3041D03E-FD4B-44E0-B742-2D9B88305F98}"= "c:\program files\AskBarDis\bar\bin\askBar.dll" [2008-11-18 333192]

[HKEY_CLASSES_ROOT\clsid\{3041d03e-fd4b-44e0-b742-2d9b88305f98}]
[HKEY_CLASSES_ROOT\TypeLib\{4b1c1e16-6b34-430e-b074-5928eca4c150}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Amats"="c:\windows\SYSTEM32\F?nts\javaw.exe" [?]
"Tampmlo"="c:\windows\?dobe\attrib.exe" [?]
"Isis"="c:\documents and settings\JoeJadick\My Documents\??sks\winlogon.exe" [?]
"Bzulj"="c:\program files\?ystem\arpa.exe" [?]
"EasyLinkAdvisor"="c:\program files\Linksys EasyLink Advisor\LinksysAgent.exe" [2007-03-16 454784]
"E6TaskPanel"="c:\program files\EarthLink TotalAccess\TaskPanl.exe" [2004-06-19 913408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DwlClient"="c:\program files\Common Files\Dell\EUSW\Support.exe" [2004-05-28 323584]
"IgfxTray"="c:\windows\System32\igfxtray.exe" [2003-04-07 155648]
"lxdxmon.exe"="c:\program files\Lexmark 3600-4600 Series\lxdxmon.exe" [2008-06-13 668328]
"lxdxamon"="c:\program files\Lexmark 3600-4600 Series\lxdxamon.exe" [2008-06-13 16040]
"cctray"="c:\program files\CA\CA Internet Security Suite\casc.exe" [2009-12-20 374000]
"CAVRID"="c:\program files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe" [2009-12-20 271600]

c:\documents and settings\JoeJadick\Start Menu\Programs\Startup\
Webshots.lnk - c:\program files\Webshots\Launcher.exe [2007-7-26 63064]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2004-1-22 24576]
WinZip Quick Pick.lnk - c:\program files\WinZip\WZQKPICK.EXE [2008-9-23 415072]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\PFW]
2009-03-28 00:27 79368 ----a-w- c:\windows\SYSTEM32\UmxWNP.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Gamma Loader.exe.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Adobe Gamma Loader.exe.lnk
backup=c:\windows\pss\Adobe Gamma Loader.exe.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^America Online 9.0 Tray Icon.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\America Online 9.0 Tray Icon.lnk
backup=c:\windows\pss\America Online 9.0 Tray Icon.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Kodak EasyShare software.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Kodak EasyShare software.lnk
backup=c:\windows\pss\Kodak EasyShare software.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Find Fast.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Microsoft Find Fast.lnk
backup=c:\windows\pss\Microsoft Find Fast.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Office Startup.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Office Startup.lnk
backup=c:\windows\pss\Office Startup.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^QuickBooks Update Agent.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\QuickBooks Update Agent.lnk
backup=c:\windows\pss\QuickBooks Update Agent.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^WinZip Quick Pick.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\WinZip Quick Pick.lnk
backup=c:\windows\pss\WinZip Quick Pick.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^JoeJadick^Start Menu^Programs^Startup^Webshots.lnk]
path=c:\documents and settings\JoeJadick\Start Menu\Programs\Startup\Webshots.lnk
backup=c:\windows\pss\Webshots.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
2008-04-14 00:12 15360 ------w- c:\windows\SYSTEM32\ctfmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\gcasServ]
2005-07-12 22:35 473928 ----a-w- c:\program files\Microsoft AntiSpyware\gcasServ.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
2003-04-07 06:07 114688 ----a-w- c:\windows\SYSTEM32\hkcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
2008-04-14 00:12 1695232 ----a-w- c:\program files\Messenger\msmsgs.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PCMService]
2003-08-27 01:47 204800 ----a-w- c:\program files\Dell\Media Experience\PCMService.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2008-02-01 07:13 385024 ----a-w- c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SpybotSD TeaTimer]
2009-03-05 23:07 2260480 --sha-r- c:\program files\Spybot - Search & Destroy\TeaTimer.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
2007-06-23 01:00 68856 ----a-w- c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ComputerAssociatesAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\EarthLink TotalAccess\\TaskPanl.exe"=
"c:\\Program Files\\Intuit\\QuickBooks 2006\\QBDBMgrN.exe"=
"c:\\WINDOWS\\SYSTEM32\\ftp.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe"=
"c:\\WINDOWS\\SYSTEM32\\lxdxcoms.exe"=
"c:\\Program Files\\Lexmark 3600-4600 Series\\lxdxmon.exe"=
"c:\\WINDOWS\\SYSTEM32\\SPOOL\\DRIVERS\\W32X86\\3\\lxdxpswx.exe"=
"c:\\WINDOWS\\SYSTEM32\\SPOOL\\DRIVERS\\W32X86\\3\\lxdxtime.exe"=
"c:\\WINDOWS\\SYSTEM32\\SPOOL\\DRIVERS\\W32X86\\3\\lxdxjswx.exe"=
"c:\\Program Files\\Lexmark 3600-4600 Series\\lxdxlscn.exe"=

R0 KmxStart;KmxStart;c:\windows\SYSTEM32\DRIVERS\KmxStart.sys [6/8/2009 12:02 PM 108024]
R1 KmxAgent;KmxAgent;c:\windows\SYSTEM32\DRIVERS\KmxAgent.sys [4/1/2009 11:45 AM 73720]
R2 ccSchedulerSVC;CA Common Scheduler Service;c:\program files\CA\CA Internet Security Suite\ccschedulersvc.exe [12/20/2009 3:16 PM 128240]
R2 lxdx_device;lxdx_device;c:\windows\system32\lxdxcoms.exe -service --> c:\windows\system32\lxdxcoms.exe -service [?]
R2 UmxAgent;HIPS Event Manager;c:\program files\CA\SharedComponents\HIPSEngine\UmxAgent.exe [4/1/2009 11:45 AM 875000]
R2 UmxCfg;HIPS Configuration Interpreter;c:\program files\CA\SharedComponents\HIPSEngine\UmxCfg.exe [6/15/2009 12:32 PM 760664]
R2 UmxPol;HIPS Policy Manager;c:\program files\CA\SharedComponents\HIPSEngine\UmxPol.exe [4/1/2009 11:45 AM 207352]
R3 KmxCfg;KmxCfg;c:\windows\SYSTEM32\DRIVERS\KmxCfg.sys [4/1/2009 11:45 AM 205304]
S2 lxdxCATSCustConnectService;lxdxCATSCustConnectService;c:\windows\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxdxserv.exe [3/7/2009 11:36 AM 98984]
.
Contents of the 'Scheduled Tasks' folder

2010-03-26 c:\windows\Tasks\User_Feed_Synchronization-{F68E2FF6-B00B-4851-9D94-EEB83017E766}.job
- c:\windows\system32\msfeedssync.exe [2006-10-17 11:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com/
uDefault_Search_URL = hxxp://www.earthlink.net/partner/more/m ... earch.html
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mSearch Bar = hxxp://%71%78%62%77%72%66%2E%74%2E%6D%7 ... 1%69%64=33
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: &Webshots Photo Search - c:\program files\Webshots\WSToolbar4IE.dll/MENUSEARCH.HTM
LSP: c:\windows\system32\VetRedir.dll
FF - ProfilePath - c:\documents and settings\JoeJadick\Application Data\Mozilla\Firefox\Profiles\zm9xyyok.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.as ... ource=3&q=
FF - prefs.js: browser.search.selectedEngine - Web Search
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com
FF - component: c:\documents and settings\JoeJadick\Application Data\Mozilla\Firefox\Profiles\zm9xyyok.default\extensions\{e8e17094-a7b6-4625-9987-5c35682893ca}\components\FFExternalAlert.dll
FF - component: c:\documents and settings\JoeJadick\Application Data\Mozilla\Firefox\Profiles\zm9xyyok.default\extensions\{e8e17094-a7b6-4625-9987-5c35682893ca}\components\RadioWMPCore.dll
FF - plugin: c:\program files\Java\j2re1.4.2\bin\NPJPI142.DLL
FF - plugin: c:\program files\Mozilla Firefox\plugins\npFoxitReaderPlugin.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
FF - HiddenExtension: XULRunner: {5E0EC4E2-DB5E-4F93-B5CE-77375AA8EE7F} - c:\documents and settings\JoeJadick\Local Settings\Application Data\{5E0EC4E2-DB5E-4F93-B5CE-77375AA8EE7F}

---- FIREFOX POLICIES ----
c:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-Ncao - c:\windows\SEMBLY~1\chkdsk.exe
HKLM-Run-avserve2.exe - c:\windows\avserve2.exe
MSConfigStartUp-mmtask - c:\program files\MusicMatch\MusicMatch Jukebox\mmtask.exe
MSConfigStartUp-TkBellExe - c:\program files\Common Files\Real\Update_OB\realsched.exe
AddRemove-HijackThis - c:\hijackthis\HijackThis.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-03-25 23:45
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

HKLM\Software\Microsoft\Windows\CurrentVersion\Run
DwlClient = c:\program files\Common Files\Dell\EUSW\Support.exe?l?e?s?\?D?e?l?l?\?E?U?S?W?\?S?u?p?p?o?r?t?.?e?x?e???x???x???????????????????x???8???????x???x???????????x???????????x???x??????????????????????????????????????????w????????????j??w????x???x??????????????

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1176)
c:\windows\system32\UmxWnp.Dll

- - - - - - - > 'explorer.exe'(2872)
c:\windows\system32\WININET.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\IEFRAME.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
c:\windows\system32\lxdxcoms.exe
c:\program files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
c:\program files\Lexmark 3600-4600 Series\lxdxMsdMon.exe
c:\program files\Dell\Support\Alert\bin\NotifyAlert.exe
c:\program files\Webshots\webshots.scr
c:\windows\system32\wscntfy.exe
c:\program files\CA\CA Internet Security Suite\ccprovsp.exe
.
**************************************************************************
.
Completion time: 2010-03-25 23:58:25 - machine was rebooted


Pre-Run: 58,206,683,136 bytes free
Post-Run: 58,192,384,000 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptIn

- - End Of File - - 146F969459D3648C307CC2F165BC8538



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 Post subject: Re: Start up errors with CA Anti-Virus
PostPosted: Sun Mar 28, 2010 2:33 pm 
Offline

Joined: Tue Mar 23, 2010 10:30 am
Posts: 5
Although I did not properly disable CA Anti-Virus, it appears that ComboFix.exe was successful.

When I rebooted the system, I noted that the errors were no longer present.

I then ran “after” HijackThis report and noted that four viruses had been deleted from the “04 – Autoloading programs from Registry or Startup group” section:

avserve2.exe.
chkdsk.exe” –vt ndrv
ctfmon.exe
msmsgs.exe” /background

Google indicated that these were all known malware or virus files.

I also noted that the following processes were not running:

C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\?ystem\arpa.exe

Then I noted that the:

“CA Anti-Virus is protecting your PC
. nnn Threats Removed” message had stopped incrementing at 190. Apparently, it was counting each new occurrence of the WIN32/Clspring!/generic virus.

Finally, I figured out to disable CA Anti-Virus in the future:

Right-click on the “CA Security Center” icon in the System Tray.

Click CA Anti-Virus.

Click on “Snooze CA Anti-Virus Protection”.

Thank you for your assistance!!



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 Post subject: Re: Start up errors with CA Anti-Virus
PostPosted: Tue Mar 30, 2010 1:16 am 
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Site Admin
Site Admin
User avatar

Joined: Fri Jan 28, 2005 5:16 pm
Posts: 15988
Location: PHX, AZ
Looks good, now please update Malwarebytes and rescan, then also run a new HijackThis log as well.

_________________
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 Post subject: Re: Start up errors with CA Anti-Virus
PostPosted: Sat Apr 03, 2010 4:55 pm 
Offline

Joined: Tue Mar 23, 2010 10:30 am
Posts: 5
Thank you for your latest suggestions. Sorry to have taken so long to reply.

It looks like we're getting closer. The latest MalwareBytes scan found 6 errors. I think this was due to running with 1.45 as I had been running with 1.42 and not seen these before.

What's really interesting is that the Security Tool malware finally showed up in the scan results. I had been hit with this back in December and never really got my system back to normal. Here are he results of the latest scans:

1) Updated Malwarebytes Anti-Malware engine from from 1.42 to 1.45 and the Malwarebytes Database to 3930.

2) Submitted a quick Malwarebytes Anti-Malware scan which completed as follows:

Objects scanned: 110,253
Objects infected: 6
Duration: 8 minutes, 38 seconds

Show Results:

C:\Documents and Settings\Local Service\Local Settings\
Application Data\wmstreamsound
(Trojan.Downloader - Folder)

C:\Documents and Settings\Local Service\Local Settings\
Application Data\wmstreamsounds\wmstreamsound.dll
(Trojan.Downloader)

C:\Documents and Settings\Local Service\Local Settings\
Application Data\xpmap64
(Trojan.Downloader - Folder)

C:\Documents and Settings\Local Service\Local Settings\
Application Data\xpmap64\xpmap64.dll
(Trojan.Downloader)

C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Start Menu\ Programs\Security Tool.LNK
(Rogue.SecurityTool)

C:\WINDOWS\SYSTEM32\CONFIG\Application Data\fvgqad.dat
(Malware.Trace)

3) Clicked “Remove Selected”. All infected objects were quarantined and deleted.

4) Submitted a second quick Malwarebytes Anti-Malware scan which completed as follows:

Objects scanned: 110,222
Objects infected: 0
Duration: 8 minutes, 6 seconds

Also, here is the HijackThis log that I ran after the Malwarebytes scans:

Logfile of HijackThis v1.99.1
Scan saved at 1:17:56 PM, on 4/3/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
C:\WINDOWS\system32\lxdxcoms.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe
C:\Program Files\CA\CA Internet Security Suite\casc.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxMsdMon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Webshots\webshots.scr
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/m ... earch.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://qxbwrf.t.muxa.cc/s.php?aid=33 (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://qxbwrf.t.muxa.cc/h.php?aid=33 (obfuscated)
O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O3 - Toolbar: Foxit Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [lxdxmon.exe] "C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe"
O4 - HKLM\..\Run: [lxdxamon] "C:\Program Files\Lexmark 3600-4600 Series\lxdxamon.exe"
O4 - HKLM\..\Run: [cctray] C:\Program Files\CA\CA Internet Security Suite\casc.exe
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKCU\..\Run: [Amats] C:\WINDOWS\SYSTEM32\F?nts\javaw.exe
O4 - HKCU\..\Run: [Tampmlo] C:\WINDOWS\?dobe\attrib.exe
O4 - HKCU\..\Run: [Isis] "C:\Documents and Settings\JoeJadick\My Documents\??sks\winlogon.exe"
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O4 - HKCU\..\Run: [Bzulj] "C:\Program Files\?ystem\arpa.exe"
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Webshots Photo Search - res://C:\Program Files\Webshots\WSToolbar4IE.dll/MENUSEARCH.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: PFW - C:\WINDOWS\SYSTEM32\UmxWnp.Dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: CA Common Scheduler Service (ccSchedulerSVC) - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: lxdxCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdxserv.exe
O23 - Service: lxdx_device - - C:\WINDOWS\system32\lxdxcoms.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe



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 Post subject: Re: Start up errors with CA Anti-Virus
PostPosted: Sun Apr 04, 2010 12:48 am 
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Posts: 15988
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Looks good, just some clean up at this point.

Open HJT, run a scan and have all widows and browsers closed, place a tick next to the following lines, if present then hit 'the '[Fix checked] button:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/m ... earch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://qxbwrf.t.muxa.cc/s.php?aid=33 (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://qxbwrf.t.muxa.cc/h.php?aid=33 (obfuscated)
O4 - HKCU\..\Run: [Amats] C:\WINDOWS\SYSTEM32\F?nts\javaw.exe
O4 - HKCU\..\Run: [Tampmlo] C:\WINDOWS\?dobe\attrib.exe
O4 - HKCU\..\Run: [Isis] "C:\Documents and Settings\JoeJadick\My Documents\??sks\winlogon.exe"
O4 - HKCU\..\Run: [Bzulj] "C:\Program Files\?ystem\arpa.exe"


Reboot, run another scan with HJT and post the log back into this thread please and advise of any ongoing or new problems as well as providing any info and or logs requested above.

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 Post subject: Re: Start up errors with CA Anti-Virus
PostPosted: Sun Apr 04, 2010 5:35 pm 
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Posts: 5
I performed the actions you recommended and have attached the latest HJT log below. Everything seems to be fine but I'll be sure to let you know if I encounter any problems.

Many thanks for your assistance!

Logfile of HijackThis v1.99.1
Scan saved at 5:20:11 PM, on 4/4/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
C:\WINDOWS\system32\lxdxcoms.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe
C:\Program Files\CA\CA Internet Security Suite\casc.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxMsdMon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\Webshots\webshots.scr
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O3 - Toolbar: Foxit Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [lxdxmon.exe] "C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe"
O4 - HKLM\..\Run: [lxdxamon] "C:\Program Files\Lexmark 3600-4600 Series\lxdxamon.exe"
O4 - HKLM\..\Run: [cctray] C:\Program Files\CA\CA Internet Security Suite\casc.exe
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Webshots Photo Search - res://C:\Program Files\Webshots\WSToolbar4IE.dll/MENUSEARCH.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: PFW - C:\WINDOWS\SYSTEM32\UmxWnp.Dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: CA Common Scheduler Service (ccSchedulerSVC) - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: lxdxCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdxserv.exe
O23 - Service: lxdx_device - - C:\WINDOWS\system32\lxdxcoms.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe



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 Post subject: Re: Start up errors with CA Anti-Virus
PostPosted: Wed Apr 07, 2010 10:44 am 
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Posts: 15988
Location: PHX, AZ
Ok, that looks good, keep us informed

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